Terms of Sales
Formation of the contract
Orders placed on the server engage the customer upon receipt by our customer service of the order and its payment.
SOL Semilla undertakes to make every effort to deliver the order within the shortest time, and this upon receipt of the order form. Delivery times indicated on the order form are only indicative and possible delays do not give the right to the buyer to cancel the sale, to refuse the goods or to claim damages. It is up to the customer to recover his package in case a notice of passage would be left by the carrier.
Any claim for nonconformity or missing the, must be transmitted within one week from the date of receipt of the order. SOL Semilla is released from its delivery obligation for any fortuitous event or force majeure. As an indication, total or partial strikes, floods, fires are cases of force majeure. The transfer of ownership of products delivered or to be delivered is suspended until full payment of the price by the customer, without affecting the transfer of risks.
Postage and packing France Metropole
» The shipping costs are 5,10 € TTC up to 500g for any order Metropolitan France.
» Shipping in DOM and CT from 9 € up to 500g.
» Shipping in TOM from 10,20 € up to 500g
» Shipping within the European Union from 15 € up to 1kg.
» Free shipping for an invoice of more than 65 euros including VAT for France, Andorra and Monaco Excluding DOM & TOM and Foreign.
» Other: contact us at order (@) sol-semilla.fr
SOL Semilla may change its rates at any time. The customer agrees to pay the selling price in effect at the time of entering the order. The payment of the order is payable in advance in one payment when sending Plantes Etoiles purchase order, except payment in cash on delivery.
Right to retract
Under Article L121-16 of the Consumer Code, the customer has a period of seven days from the delivery of his order to return products to Plantes Etoiles for exchange or refund, without having to justify reasons or to pay penalties, except for the cost of return of the product (shipping costs) which remain at your expense.
Before returning, call us at: +33 (0) 1 48 57 15 23. The product must arrive in its original packaging, postage paid.
Protection of personal data
All the data you entrust to us are so that we can process your orders. Under Law No. 78-17 of 6 January 1978 relating to data, files and freedoms, you have access to the customer service of Plantes Etoiles a right of access, consultation, modification, rectification and deletion of the data that you have communicated to us.
Notice of Disengagement
The views, comments and any other information on our site are solely for the purpose of providing information to visitors to the site. In no way do these views, comments and information constitute a recommendation for preventive or curative treatment. These comments and information are no longer a prescription or diagnosis and should not be considered as such.
In case of significant discomfort or illness, first consult your doctor or a health professional who can assess your actual health.
Although SOL Semilla acts with care and diligence regarding the accuracy of the information online, its employees, officers and directors assume no responsibility for the consequences that may result from the use of this information.
Any order placed carries the customer's adherence, without any restriction, to SOL Semilla's General Terms and Conditions of Sale. Any difference relating to the sale (price, GSC, product ...) will be subject to French law before the Commercial Court of Paris.
As of 09/01/2016 Regulation (EU) No. 524/2013 on the "Online Dispute Resolution" comes into force. This regulation, called Online Dispute Resolution (ODR), aims to introduce an independent, impartial, transparent, effective, timely and fair extrajudicial procedure for the settlement of disputes arising from the online sale of goods or services between different EU countries.
This platform, called RLL (Online Dispute Resolution) is available for free on the Internet at this address: HTTP://EC.EUROPA.EU/CONSUMERS/ODR/
SIRET : 527 927 529 00018