FORMATION OF CONTRACT
Orders placed on the server engage the customer upon receipt by our customer service of the order and its payment.
SOL Semilla undertakes to make every effort to deliver the order as soon as possible, upon receipt of the order form. The delivery times indicated on the order form are given for information only and any delays do not entitle the buyer to cancel the sale, refuse the goods or claim damages. It is up to the customer to recover his package in the event that a transit advice note is left for him by the carrier.
Any complaint for non-conformity or lack of, must be transmitted within one week following the date of receipt of the order. SOL Semilla is released from its obligation to deliver for any fortuitous event or force majeure. As an indication, total or partial strikes, floods, fires are cases of force majeure. The transfer of ownership of the products delivered or to be delivered is suspended until full payment of the price by the customer, without affecting the transfer of risk.
SHIPPING AND PACKAGING COSTS FRANCE METROPOLIS
- - Colissimo Collection Point: €6.42 including VAT for all orders in Metropolitan France.
- - Colissimo with signature: €7.79 including tax for all orders in Metropolitan France.
- - Free shipping if invoice greater than 40 euros including tax for France, Andorra and Monaco.
- - Shipping within the European Union, overseas territories and abroad.
- Other: contact us at firstname.lastname@example.org
Identification number for packaging: FR216054_01ZARP
SOL Semilla may change its rates at any time. The customer agrees to pay the sale price in force at the time of entering the order. The payment of the order is payable in advance in one installment when sending Sol Semilla the order form, with the exception of cash on delivery payment.
RIGHT OF WITHDRAWAL
Under article L121-16 of the Consumer Code, the customer has a period of fourteen clear days from the delivery of his order to return the products to Sol Semilla for exchange or refund, without having to justify reasons or pay penalties, except for the cost of returning the product (shipping costs) which remain your responsibility.
RETURN OF GOODS
Before any return, call us at: +33 5 86 12 14 28.
The product must reach us in its original packaging, postage paid.
PROTECTION OF PERSONAL DATA
All the data that you entrust to us is in order to be able to process your orders. Under Law No. 78-17 of January 6, 1978 relating to data processing, files and freedoms, you have a right of access, consultation, modification, rectification and deletion of the data you have communicated to us.
The views, comments and other information posted on our site are for the sole purpose of providing information to visitors to the site. In no way do these views, comments and information constitute a recommendation for preventive or curative treatment. These comments and information do not constitute a prescription or a diagnosis nor should they be considered as such.
In case of serious discomfort or illness, first consult your doctor or a health professional able to assess your real state of health.
While SOL Semilla acts with care and diligence regarding the accuracy of online information, its employees, officers and directors assume no responsibility for any consequences that may arise from the use of this information.
Any order placed entails the customer's acceptance, without any restriction, of the General Terms and Conditions of Sale of SOL Semilla. Any dispute relating to the sale (price, GTC, product, etc.) will be subject to French law before the Paris Commercial Court.
As of 09/01/2016, Regulation (EU) No. 524/2013 relating to the "Online settlement of consumer disputes" comes into force. This regulation called ODR (Online Dispute Resolution) aims to introduce an independent, impartial, transparent, efficient, quick and fair extrajudicial procedure for the settlement of disputes arising from the online sale of goods or services between different EU countries. .
This platform, called ODR (Online Dispute Resolution) is accessible free of charge on the internet at this address: https://ec.europa.eu/info/topics/consumers_en